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FAQ2021-02-09T16:10:19+02:00
Do you offer a warranty?2022-08-17T07:53:05+02:00

Our warranty is a limited liability warranty against manufacturer defects. If there are any issues with our solar pumps during the warranty period, please contact us. We have a fully functional pump workshop and keep spare parts in stock. We also offer remote support, if the issue is not resolved you can submit a claim request. If the claim is approved we will replace the defective product or part.

  • Spitfire Range – 12 months
  • Premium Range – 24 months
  • Multiflow Range – 18 months

From date of purchase from Cedar Solar SA (Invoice Date)

What else do I need besides the pump, controller and solar panels?2022-08-16T18:05:40+02:00

You will need the following to complete the installation:

  • Three Core Submersible Cable. 4mm up to 60m and 6mm up to 120m.
  • Cable Splice Kit to connect the pump power cable to the submersible cable
  • A baseplate to secure the pump to the top of the borehole and keep everything in position
  • Polyprop Rope to secure the pump to the baseplate
  • Solar cable (optional) if the panels are installed further than 3m from the borehole
  • Pipe – Water pipe 32mm HDPE is the most common
  • Pipe Fittings – to connect the pump to the pipe, baseplate and pipeline
  • Groundmount to ensure you panel is installed at the optimal angle to the sun
Is installation included? Do you do installations?2022-08-17T07:56:18+02:00

No installation is not included.

We can quote on installation in Gauteng.

Outside of Gauteng (and parts of Southern Africa) we work with a network of 150 independent solar pump installers. We will put you in touch with your nearest installer that can quote you on the products and installation. Their pricing in-line with ours and you will have local support which is important.

Are you PV Greencard accredited?2022-04-07T08:06:15+02:00

Yes, our installation team has completed the PV Greencard qualification.

Need more info on the PV Greencard? Look here: https://www.sapvia.co.za/sapvia-launches-pv-greencard/

Do you belong to a solar association?2022-04-06T16:13:52+02:00

Yes,

SAPVIA is the representative voice of the solar PV industry in South Africa. Driven by its values of consistency, cohesion and collaboration, the association’s vision is to ensure solar PV is the electricity generation technology of choice in South Africa and the rest of Sub-Saharan Africa, in support of the country’s socio-economic development targets. https://www.sapvia.co.za/

 

 

 

What is the difference between a series and parallel connection?2019-10-04T10:55:41+02:00

Does your warranty cover ‘dirty water’?2022-08-17T15:50:02+02:00

We offer a limited warranty on factory defects. If the water contains sediment it will damage the motor over time because resistance will build up. The Spitfire and Premium range features a helical rotor which will act as protection to avoid motor damage. This is an inexpensive component that can be replaced every 6 – 12 months if you have sub-par water conditions. If sediment is a big problem in your area try our Veichi solutions . This AC pump paired with a VSD drive and panels handles sediment the best of all the ranges.

Can I add any panels to your pumps?2019-10-14T07:45:41+02:00

No.

We have tried and tested configurations that work within the limits of your controller. Not adhering to these configurations can cause damage to the controller or motor.  We also only use the recommended grade A solar modules. If you already have panels and want to check compatibility with our pumps, please speak to our technical team.

Should I put a sensor in the well (borehole)?2019-10-04T10:55:20+02:00

Yes! If a solar borehole pump is installed without a well sensor then your warranty is void. It is required for every important to install a dry-run sensor. Some of our pump ranges have built in protections, others need an additional sensor. Please contact our technical department for more information.

Which submersible cable do you use to avoid voltage loss?2019-10-04T10:55:13+02:00

Length 0 – 60 meters use 4mm submersible cable (3 core).
• Length 61 meters – 120 meters use 6mm submersible cable (3 core).
• Above 120 meters use a 10mm submersible cable.
• NB! Do not use 2,5 mm submersible cable under any circumstances.

What is included in the basic solar pump kit? What extras do I need?2022-04-07T08:07:03+02:00

Included in DC pump set:

  • Pump (motor & wet-end)
  • Controller
  • Spare Rotor
  • Solar PV Modules
  • 1 x run-dry sensor

Extras Needed (Also supplied by us)

  • 3-core submersible cable (4mm / 6mm)
  • Poly-prop Rope
  • Splice Kit (Cabe Joint)
  • Pipe Fittings
  • Baseplate
  • PV Module Frame
How does a DC solar pump work?2019-10-04T10:55:59+02:00

Solar Panels are made up of photo voltaic (PV) cells. These cells convert sunlight into direct current (DC) electricity throughout the day when the sun shines. The Control Box monitors water levels in the well and water tank and switches the pump on and off. This ensures the pump only pumps water when needed. The submersible pump goes into the borehole and pumps water to the water tank.

How do you prevent solar panel theft?2019-10-02T18:36:32+02:00

Theft of the panels can be eliminated by installing the panels high above the ground (4m – 6m) and fixing them well to the frame. Informing your insurance company about your installation will also cover you. Ask your local installer for the best solution, you can also contact us and we can share with you what works for our clients.

What is your Privacy Policy?2019-10-04T10:55:52+02:00

Privacy Policy for Cedar Solar

At www.cedarsolar.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by www.cedarsolar.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at [email protected]

Log Files

www.cedarsolar.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of www.cedarsolar.com.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on www.cedarsolar.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that www.cedarsolar.com has no access to or control over these cookies that are used by third-party advertisers.

Third Part Privacy Policies

www.cedarsolar.com’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here and check out here!: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

www.cedarsolar.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in www.cedarsolar.com. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions

How long have you been in business?2022-04-06T16:17:31+02:00
  • Since 2010
  • We have an office in Johannesburg & Namibia
  • 150+ resellers and installers in South Africa, Namibia, Botswana, Mozambique, Malawi and Zambia
  • Over 15 000 of our solar water pump systems in operation currently
  • We employ 18 passionate staff members ready to help
  • We offer great warranties on our products

We have offices in Johannesburg, Cape Town & Windhoek, Namibia.

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